🔄 Return & Refund Policy
Last Updated: March 30, 2026
At HBN Lifestyle, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.
📦 1. Return Eligibility
You may request a return if:
- The item is defective or damaged
- You received the wrong product
- The product is unused and in original packaging
👉 Return requests must be made within 7 days of delivery
❌ 2. Non-Returnable Items
We do not accept returns for:
- Used or damaged items (caused by customer)
- Products without original packaging
- Items purchased on clearance or special discounts (unless defective)
🔁 3. Return Process
To initiate a return:
- Contact us via WhatsApp, phone, or email
- Provide:
- Order number
- Issue details
- Images/videos as proof
- Our team will review and approve your request
- Once approved, return instructions will be shared
🚚 4. Return Shipping
- If the issue is from our side (wrong/damaged item), we cover return shipping
- If the return is for other reasons, the customer may bear shipping costs
💸 5. Refund Policy
- Refunds are processed after we receive and inspect the returned item
- Refund method:
- COD orders → Bank transfer / EasyPaisa / JazzCash
- Online payments → Reversed to original method (if applicable)
⏱️ Refunds are processed within 3–7 working days
🔄 6. Exchange Policy
- We offer exchanges for defective or incorrect items
- Exchange is subject to product availability
⚠️ 7. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Report within 24 hours of delivery
- Share clear images/videos as proof
- We will arrange replacement or refund
❌ 8. Order Cancellation
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not allowed
📩 9. Contact Us
For returns, refunds, or support:
HBN Lifestyle
📍 Address: HBN Lifestyle Office, Opposite M&P Courier, Abbasia Bungalows, Rahim Yar Khan, Punjab, Pakistan
📞 Phone: 0300 8773794
📧 Email: hello@hbnlifestyle.com
🌐 Website: hbnlifestyle.com